Emergency help
Quick instructions and direct contact when you need help with a locker or reservation.
Help 24/7 · Contact via WhatsApp
LUGSY · KRAKOW
Help — we’re here to help
Having trouble with a locker or reservation? Check the guidance below. If you need help, contact us.
Starowiślna 66D, Krakow
The locker will not open
- Check the locker number and make sure you are using the access details assigned to your active reservation.
- Try again following the instructions on the screen.
- Do not force the door.
- If the problem continues, contact us and give us your reservation and locker number.
I have not received my confirmation or access details
- Check your spam folder and other email tabs.
- Make sure the email address entered during your booking is correct.
- If the message is still missing, contact us with the email address used and the approximate time of payment.
Payment was taken, but I do not have access
- Do not make another payment straight away.
- Check your booking confirmation and transaction status.
- Contact us with the time and amount paid, plus your reservation number if you received one.
Can I open the locker more than once?
- Yes.
- You may open your locker as many times as you need during the active rental period.
- Close the door fully after every visit.
- Reopening it does not extend your booking time.
My booking time has ended
- If your luggage is still inside, check the message on the screen and contact us if you cannot collect it.
- Any additional charges follow the booking terms and current price list.
The screen is not responding
- Wait a moment and try again.
- If the screen still does not work or is off, contact us.
- Do not disconnect any equipment or try to open the housing yourself.
If the screen still does not respond, message us on WhatsApp and send a photo of the screen and the locker number.
What should I include in my message?
- Provide your reservation number, locker number if known, and a short description of the problem.
- You can attach a photo of the message on the screen.
- Do not send full card details, your CVV, or banking passwords.